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Guarantee

100% Satisfaction Guarantee

We stand behind the quality of our products, and we want you to be fully satisfied with your purchase. Our 30-day 100% Satisfaction Guarantee on every product ensures that you can be confident in the products you purchase from Ward’s Science – or we’ll give you a full refund, replacement, or credit.

If you are not completely satisfied with your order within 30 days from your date of invoice, we will gladly replace the item, or issue a credit or refund. 

To return materials, please contact us first for authorization. Materials will be accepted only if they are in a clean, re-saleable condition.  A 10% restocking fee will be charged for materials returned after 30 days from date of invoice.

For returns or questions about your order, contact our customer service department:
Phone:  800-962-2660
Email:  [email protected]
Fax:  800-635-8439


Live Materials Delivery & Guarantee

All micro life cultures will be delivered to you within two business days (demonstration plates, microalgae, Nostoc excluded). Call us any time before 1:00 p.m. EST on the required shipping date. Your specimens or cultures will arrive in good condition or we will send a free replacement as soon as the next day. Or, if you choose, we can give you a full refund. Requesting a shipping date on a Monday, Tuesday, or Wednesday ensures that your living materials won’t spend the weekend in a shipping company’s warehouse.


Boreal2 Microscopes Warranty & Guarantee

Boreal2 Microscopes are in a class all their own with features designed to make teaching easier and microscopy more fun.
 

Limited Lifetime Warranty

All Boreal microscopes carry a limited lifetime warranty beginning with the microscope purchase date from Ward’s Science, Sargent-Welch, Avantor or Boreal Science. The warranty for Boreal microscope is available here . A summary of the limited lifetime warranty is:

  • To the extent permitted by our supplier, warranties provided by the original equipment manufacturer are passed through to purchaser.
  • One year warranty for electrical and optical components, excluding bulbs, fuses, or the like.
  • Ten year warranty for gear mechanisms, including focus knobs.
  • Warranty does not cover routine cleaning, maintenance, or normal wear and tear (as reasonably determined by us), misuse, or mistreatment of any part of the microscope.
  • Subject to the above warranty terms, a lifetime warranty for material defects and workmanship.
  • All warranties are subject to a proof of purchase from us or our authorized distributors.

Please retain your receipt or invoice to establish your proof of purchase.

If you encounter an issue with your Boreal microscope that requires repair, please contact [email protected] to initiate support.


In-House Technical Support

  • Ward's Science Microscope Repair Department is readily available to help with selection, technical questions, and locating spare parts
  • Call 1-800-962-2660 for prompt, personal assistance